Standard Practice for Emergency Medical Dispatch Management

Importancia y uso:

5.1 The emergency medical dispatcher should be a specially trained telecommunicator with specific emergency medical knowledge. Many of these personnel still perform in this role without the benefits of dispatch specific medical training and medically sound protocols. The majority perform their duties without appropriate medical management provided through a structured quality assurance/improvement environment. Training only prepares a new EMD for correct use of the EMDPRS. It cannot ensure that the EMDPRS is used as intended. Since the EMD is clearly defined as a prehospital medical professional, it is necessary to establish sound medical management processes through a multi-component QA/QI program administered by the EMD's agency in conjunction with the physician medical director. Prompt, correct, and appropriate patient care can be enhanced through the use of a standardized approach to quality assurance, especially the component of EMD performance assessment. This practice is intended for use by agencies, organizations, and jurisdictions having the responsibility for providing such services and assurances to the public through the correct management of the nation's emergency medical dispatchers.

Subcomité:

COS.01

Referida por:

F1220-95R22, F1258-95R22

Volúmen:

13.02

Número ICS:

11.160 (First aid)

Palabras clave:

case review; continuing dispatch education; dispatcher; dispatch life support; dispatch management; dispatch protocol; EMD; EMD administration; EMD certification; EMDPRS; emergency medical dispatcher; emergency medical dispatch management; emergency medical dispatch priority reference system; medical director; medical dispatch; performance evaluation; pre-arrival instructions; priority dispatch; PSAP; quality assurance; quality improvement; recertification; reciprocity; risk management; telecommunicator;