Standard Guide for Processing Cannabis Product Complaints

Importancia y uso:

3.1 A product complaints program is an essential part of the organization’s Quality Management System. The ability to document, investigate, and correct issues related to product complaints provides manufacturers with opportunities for improvement. Putting in place appropriate corrective and preventive actions can lead to increased customer satisfaction, product safety, and increased market share.

3.2 Requirements of regulatory bodies or governmental departments supersede the recommendations in this guide.

Subcomité:

D37.02

Referida por:

D8222-21A, D8557-24, D8556-24, D8222-21A, D8477-22

Volúmen:

15.10

Número ICS:

11.120.99 (Other standards related to pharmaceutics), 65.020.20 (Plant growing)

Palabras clave:

cannabis; complaints; corrective and preventive actions (CAPA);